Frequently Asked Questions

Butterfly Plastic specializes in manufacturing high-quality plastic products, ranging from household items to industrial solutions like plastic pallets and crates.

We are based in Perak, Malaysia, operating a factory with state-of-the-art facilities.

Yes, we deliver our products to customers all around the world. Please contact our sales team for more details and arrangements.

Our product range includes plastic pallets, crates, household items (like pails and basins), and industrial solutions for logistics, agriculture, and more.

Yes, we offer OEM services, especially for industrial clients. However, custom orders require specific minimum order quantities due to the complexity of the production process.

Yes, our products are made using recyclable materials and are designed with sustainability in mind.

The MOQ depends on the product. For custom products, the MOQ is higher due to mould creation and material preparation.

For standard products, orders are typically processed within a week. Custom products may take 3–5 months, depending on the complexity and mould requirements.

Products are securely packaged using stretch wrap, and there are no extra charges for packaging.

Yes, we offer custom printing services for logos on our products. This requires additional preparation and costs.

Absolutely — our team can collaborate with you to develop tailored solutions based on your requirements.

Please contact us immediately with photos of the damaged product, and we will assist you in resolving the issue.

Yes, we provide guidance on product usage and are happy to address any concerns or inquiries about our products.

We use RFID tags in our pallets and crates to improve traceability and inventory management for our clients.

Yes, we focus on producing durable, reusable, and recyclable products to promote sustainability.